Customer service agents were prompt, courteous and extremely helpful. They were also exceptionally friendly and patient. I received a lot of assistance in booking for several family members, some of which required additional information about accessible rooms and access throughout the ship. They were more knowledgeable than customer service from the actual cruise line. Thank you!
Verified User
•
Jan 14, 2024
5.0/5
5.0/5
I thoroughly enjoyed working with John Pierce. He was very knowledgeable in helping me book two cruises for myself and one for my daughter. He was delightful to work with and I could tell his main objective was making me happy with my choices.Sheila Hogan Wood
Verified User
•
Jan 13, 2024
5.0/5
5.0/5
As always this was a very pleasant experience with Harry Kroll. He's the best.
Verified User
•
Jan 13, 2024
5.0/5
5.0/5
Caity was knowledgeable and guided me thru the process professionally. I feel like we’re old friends already. She explained everything slowly and completely and answered all my questions.
Verified User
•
Jan 13, 2024
5.0/5
5.0/5
Ali was great.
Verified User
•
Jan 12, 2024
5.0/5
5.0/5
Very helpful and patient
Verified User
•
Jan 12, 2024
5.0/5
5.0/5
It was fine with the exception of getting an error when trying to process my payment and then having to call customer service.
Verified User
•
Jan 12, 2024
5.0/5
5.0/5
Kathy is always helpful and knowledgeable.
Verified User
•
Jan 12, 2024
5.0/5
5.0/5
Excellent experience to deal with Wendi who is great at what she does to make your vacation a great one.
Customer service agents were prompt, courteous and extremely helpful. They were also exceptionally friendly and patient. I received a lot of assistance in booking for several family members, some of which required additional information about accessible rooms and access throughout the ship. They were more knowledgeable than customer service from the actual cruise line. Thank you!
Verified User
•
Jan 14, 2024
5.0/5
5.0/5
I thoroughly enjoyed working with John Pierce. He was very knowledgeable in helping me book two cruises for myself and one for my daughter. He was delightful to work with and I could tell his main objective was making me happy with my choices.Sheila Hogan Wood
Verified User
•
Jan 13, 2024
5.0/5
5.0/5
As always this was a very pleasant experience with Harry Kroll. He's the best.
Verified User
•
Jan 13, 2024
5.0/5
5.0/5
Caity was knowledgeable and guided me thru the process professionally. I feel like we’re old friends already. She explained everything slowly and completely and answered all my questions.
Verified User
•
Jan 13, 2024
5.0/5
5.0/5
Ali was great.
Verified User
•
Jan 12, 2024
5.0/5
5.0/5
Very helpful and patient
Verified User
•
Jan 12, 2024
5.0/5
5.0/5
It was fine with the exception of getting an error when trying to process my payment and then having to call customer service.
Verified User
•
Jan 12, 2024
5.0/5
5.0/5
Kathy is always helpful and knowledgeable.
Verified User
•
Jan 12, 2024
5.0/5
5.0/5
Excellent experience to deal with Wendi who is great at what she does to make your vacation a great one.