Richie is always the bestKnowledgeable , courteous and prompt with call back

Mike Irwin is the best at his job

Overall good. But the original agent we started working with took Aleve and we almost missed out on a great deal because of that.

Sheri is great

My agent, Kelsey Meyers, always does a great job in taking care of my questions, concerns, or bookings in a very timely manner.There are a couple of things that I do not care for with CruisesOnly. I don't like the confirmation email sent right after booking. I don't like having to "click" to go to the booking. I don't like that the email does not have anything in the subject that lets me know what booking it is for. I book many types of trips and I don't like having to go into the email to try to figure out what trip that email is for. If in the subject line you would indicate the booking information - ex. Viking Nov 8 2027 or Insight Vacations Europe Passage it would really help on the customer's end of record keeping. Or, if you would get rid of the first page of the email all together and make it my confirmation page - the one that shows up after you "Click here to review your booking confirmation details". Your format does not make record keeping easy for the client.Another thing - it's time to change the "hold" music. Enough said.I haven't taken advantage of your new rewards program, so I don't have an opinion on that.Thank you, Kelsey. I appreciate all you do.Diane

Hank is a wonderful agent. He knows our likes and books quickly.

Sheri was great! She saved me enough money to cover my trip to get down to the Port of Miami from VA! She was fast, and thorough.

SHEILA MCELVEENExt. 36510 is a wonderful agent, helpful and professional. This is our second time working with her.She is just Great!!

I got to check in with daveyocom344 then the ask for my password. My password .Then it says they don't match. Just registered two days ago. It was OK then!What's the problem?

Sue is fabulous. She is got right back to me when I called. She is knowledgeable about the cruises and is very patient. She was a delight to work with!