Great Customer Service and he was attentive and helped me to confirm this booking which I had issues with for about three weeks due to errors on the website. I appreciated Mr. Butler's understanding and patience. and he took the time to wait for me to do things on my end without rushing me and that meant a lot. Now me and my family can reunite and enjoy some time together.
Verified User
•
Nov 28, 2023
5.0/5
5.0/5
It was easy, pleasant fast no issues
Verified User
•
Nov 27, 2023
5.0/5
5.0/5
Lena answered all my questions and helped me book the cruise very efficiently. She was very knowledgable and gave me some recommendations which I was thankful of. Will come back when need to book my next cruise!
Verified User
•
Nov 27, 2023
5.0/5
5.0/5
Had an amazing experience with Kevin, he had all the answers, and found the cruise we asked for.
Verified User
•
Nov 27, 2023
5.0/5
5.0/5
Hi, We have booked exclusively with CruisesOnly for several years now. (10 Cruises)We had booked most recently with Desiree Molina, at extension 33640, a 7 day cruise December 2-9 on the Carnival Panorama. Sadly, this cruise was cancelled, which really put us in a bind.We called CruisesOnly, extension 33640, to figure out what our options were. So what a pleasant surprise when Loni Feliciano turned out to be the representative at this extension.Loni has been so helpful and skilled in getting us lined up with a replacement cruise. We chose the November 16, 2024 sailing of the Panorama.We are very happy that Loni is our new CruisesOnly representative.
Verified User
•
Nov 27, 2023
5.0/5
5.0/5
Donnie Brummer was knowledgeable and very helpful.
Verified User
•
Nov 27, 2023
5.0/5
5.0/5
Chelsea is extremely knowledgeable and helpful. She's also very responsive. Thanks Chelsea for your continued help!
Verified User
•
Nov 27, 2023
5.0/5
5.0/5
Easy to understand and navigate
Verified User
•
Nov 27, 2023
5.0/5
5.0/5
Initially, my experience was very disappointing. My wife & I attempted to reach a specific travel agent that my sister-in-law had booked her cruise with so we could book the same details that they had already booked. Left 3 voice mails with Cathy Benge, x33541, over a 5 day period and NEVER received a call back. Very poor customer service. After giving up hope on Ms. Benge, I called and spoke with David Reeder, x38691, and David was very helpful in assisting us book our cruise as close as possible to our sister-in-laws booking. This will be our first cruise with Norwegian and I would definitely would contact David for a future cruise. Kudos to David!
Great Customer Service and he was attentive and helped me to confirm this booking which I had issues with for about three weeks due to errors on the website. I appreciated Mr. Butler's understanding and patience. and he took the time to wait for me to do things on my end without rushing me and that meant a lot. Now me and my family can reunite and enjoy some time together.
Verified User
•
Nov 28, 2023
5.0/5
5.0/5
It was easy, pleasant fast no issues
Verified User
•
Nov 27, 2023
5.0/5
5.0/5
Lena answered all my questions and helped me book the cruise very efficiently. She was very knowledgable and gave me some recommendations which I was thankful of. Will come back when need to book my next cruise!
Verified User
•
Nov 27, 2023
5.0/5
5.0/5
Had an amazing experience with Kevin, he had all the answers, and found the cruise we asked for.
Verified User
•
Nov 27, 2023
5.0/5
5.0/5
Hi, We have booked exclusively with CruisesOnly for several years now. (10 Cruises)We had booked most recently with Desiree Molina, at extension 33640, a 7 day cruise December 2-9 on the Carnival Panorama. Sadly, this cruise was cancelled, which really put us in a bind.We called CruisesOnly, extension 33640, to figure out what our options were. So what a pleasant surprise when Loni Feliciano turned out to be the representative at this extension.Loni has been so helpful and skilled in getting us lined up with a replacement cruise. We chose the November 16, 2024 sailing of the Panorama.We are very happy that Loni is our new CruisesOnly representative.
Verified User
•
Nov 27, 2023
5.0/5
5.0/5
Donnie Brummer was knowledgeable and very helpful.
Verified User
•
Nov 27, 2023
5.0/5
5.0/5
Chelsea is extremely knowledgeable and helpful. She's also very responsive. Thanks Chelsea for your continued help!
Verified User
•
Nov 27, 2023
5.0/5
5.0/5
Easy to understand and navigate
Verified User
•
Nov 27, 2023
5.0/5
5.0/5
Initially, my experience was very disappointing. My wife & I attempted to reach a specific travel agent that my sister-in-law had booked her cruise with so we could book the same details that they had already booked. Left 3 voice mails with Cathy Benge, x33541, over a 5 day period and NEVER received a call back. Very poor customer service. After giving up hope on Ms. Benge, I called and spoke with David Reeder, x38691, and David was very helpful in assisting us book our cruise as close as possible to our sister-in-laws booking. This will be our first cruise with Norwegian and I would definitely would contact David for a future cruise. Kudos to David!