great customer service!

Excellent thread

Wonderful costumer service

The store is secure with easy access with code. But aircon was not working several weekend when I was unpacking. Next, the fees for storage was raised unreasonably fast in the past half a way, leading to many users decide to give up storage at the end.

Customer service was consistently lacking. As a long time customer, I was always surprised by how indifferent management was at this location. Costs were excessive, and there was no effort to take care of existing customers, or to enable them to take advantage of any specials. Businesses that do not appreciate, or care about, existing customers are not businesses I wish to frequent, so I said "that's it" and decided to leave.

They wouldn’t refund us for an unused/not accessed unit that was accidentally booked at the wrong location.

Pleased.

It is a good air-conditioned facility that is reasonably well maintained.

The Eisenhower location unit had been infiltrated by birds/or bats. There were droppings on the walls of my unit. The floor also had rodent droppings and there was urine on the wrappings of one of my paintings stored.We love the new unit in Shirlington, it is very clean, and well maintained.

Customer service and unit fit my needs at the time