No, I will not recommend this location to anyone because of how quickly I was interrupted. When asking if I could get military discount either back tracked for last month or even this month, since this was my military move and I was told I’d receive it once I showed my ID in person by a gentleman who confirmed my reservation last month. However, when I initially utilized the storage, it was after hours then I left the city and came back this time to clear it out. My final bill is not due until next month. The kind gentlemen who was helping me didn’t get a chance to answer my question before the rude lady next to him said “no,” without any consideration. I have been to better locations where people are kind, professional, and won’t make a customer feel like an inconvenience for a measly $5 or less of a discount especially for a military personnel. The lady who was behind the desk before closing time on December 26th, 2025 was not nice, and she didn’t have to be that way.
Verified User
•
Dec 26, 2025
5.0/5
5.0/5
Very easy to set up the storage room and online account. No issues with accessing my storage unit or with any adjustments to my account. Manager was very responsive whenever I had any questions. I would definitely use CubeSmart again for any future long-term storage needs.
Verified User
•
Dec 19, 2025
5.0/5
5.0/5
good service
Verified User
•
Dec 18, 2025
2.0/5
2.0/5
Prices increase is way too much
Verified User
•
Dec 7, 2025
5.0/5
5.0/5
Excellent service. Great facility.
Verified User
•
Dec 4, 2025
5.0/5
5.0/5
Clean and great service.
Verified User
•
Dec 3, 2025
1.0/5
1.0/5
Zero flexibility moving from out of state if I couldn’t be physically present, poor customer service several times at the Alexandria VA location, and very little clarity.
No, I will not recommend this location to anyone because of how quickly I was interrupted. When asking if I could get military discount either back tracked for last month or even this month, since this was my military move and I was told I’d receive it once I showed my ID in person by a gentleman who confirmed my reservation last month. However, when I initially utilized the storage, it was after hours then I left the city and came back this time to clear it out. My final bill is not due until next month. The kind gentlemen who was helping me didn’t get a chance to answer my question before the rude lady next to him said “no,” without any consideration. I have been to better locations where people are kind, professional, and won’t make a customer feel like an inconvenience for a measly $5 or less of a discount especially for a military personnel. The lady who was behind the desk before closing time on December 26th, 2025 was not nice, and she didn’t have to be that way.
Verified User
•
Dec 26, 2025
5.0/5
5.0/5
Very easy to set up the storage room and online account. No issues with accessing my storage unit or with any adjustments to my account. Manager was very responsive whenever I had any questions. I would definitely use CubeSmart again for any future long-term storage needs.
Verified User
•
Dec 19, 2025
5.0/5
5.0/5
good service
Verified User
•
Dec 18, 2025
2.0/5
2.0/5
Prices increase is way too much
Verified User
•
Dec 7, 2025
5.0/5
5.0/5
Excellent service. Great facility.
Verified User
•
Dec 4, 2025
5.0/5
5.0/5
Clean and great service.
Verified User
•
Dec 3, 2025
1.0/5
1.0/5
Zero flexibility moving from out of state if I couldn’t be physically present, poor customer service several times at the Alexandria VA location, and very little clarity.