Everyone I worked with was professional, friendly, and helpful.

great staff, easability

Good communication and good pricing! The only thing is the app needs some work. It lagged a little and caused a minor issue for me.

The continuous stream of price hikes became too annoying to bear. Nobody likes the feeling of being ripped off.

Kept raising monthly rate without reason

I spoke with Olivia, she was very kind and extremely informative. The Allen location is very clean.

Politeness and efficiency of Jennifer and lately Olivia . Both were great to work with.

Olivia was/is very helpful!

Great location with ease of access to my storage unit. Very friendly responsive customer service.

I rented via phone. I was told there was a 10x20 unit available for a vehicle. When I got to the location, the unit was indeed a 10x20 but since this unit was located in a narrow alleyway, it was impossible to park the car in that unit. The local agent knew I had come in for my first time and she came to my unit. Unfortunately, there were no more 10x20 units left. I had to go up to a 10x25 which obviously was more money. I felt like I got bait and switched. The local personal were apologetic and helped the best they could.