The facility was clean and well lighted, the staff waw attentive and supportive. I received rapid responses to any and all questions during the length of my storage. There was no hesitancy to communicate and when they couldn't get back to you, it was because they were legitimately busy and not because they were slacking off. Communications were clear and understandable, in many cases the staff was pro-active in communicating upcoming changes. The only thing that kept this experience from being an "11" was that several of the "corporate policies" were a bit restrictive and allowed no room for negotiations.

The check in process was extremely easy. The place itself is very clean. Front desk knew everything and was able to answer all questions for me.

Immaculate facility, great customer service, and just simple and easy to use.

When unloading a truck it gets annoying having to keep putting in code

Very clean environment with very courteous and professional staff, especially Ms. Q.

Great customer service

Positive: very clean, only two palmettos / cockroaches seen in over 2 years, friendly staffNegative: office is frequently unstaffed during the day as someone is either out to lunch or walking the property and there usually seems to be only one staff member on duty. Bathrooms are regularly locked and unavailable, especially on Sundays when there’s no one there. Price keeps going up the longer I start there. New leases are typically less expensive that what I’m paying.

The employees of the location was very nice

Very convenient payment method via app and not a bad price. Thank you .

Very friendly reps Q and another felllow who always had a warm smile and greeting. The facility was always clean and bug free.