Very corteous and accomodating

I don't like the options for payment. StorageWest never charged a "convenience fee" for paying the rent. Several times the office was closed during normal hours, with no indication of whether there were any staff on the property. 3 rent increases within one year seems excessive. I also dislike having to use a phone app for things that can be best handled in person or on the phone.

Because we got charged $300.00 for dumping stuff in the trash can it didn't have a lock and we didn't know we couldn't throw away trash there at the storage you should put a lock on the trash can so no one throws things in there

Good service

The renting process was seamless, the online price is very competitive compared than going directly to the office. Jaime helped and explained the process and help rent the unit. Highly recommended and location convenient.

I hate the light in mu storage.

Rate increase

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