very well-run establishment, helpful staff, clean facility

It's a nice, clean facility. The staff was very responsive and helpful to assisting me with my needs. It feels safe and secure.

N/a

Access code was not tecognized, no one available in building or on phone to assist me.

On the first day I was about to move, One of the entrances has flooded and unusable. I would've wanted these kind of issues, should've been addressed right away. The main entrance was available and working. The moving carts could've been a bit bigger to accommodate larger items. Though i found 4 carts available. I found the restroom was very dirty and uncleaned. The storage rooms were nicer, clean and new. Hope the rooms are maintained properly always. On the rooms I found there a huge opening on the top. If someone wants to squeeze in, they might be able to with some effort. Which indicates nothing og higher value can be left in the rooms.

No external covered access; narrow halls; unreasonable rate increase; flooding issues at access door

I was impressed by the building and the layout, but after meeting the very charming, helpful manager, I was completely sold on everything she told me and looking forward to speaking with her again.

Very good, clean, good service. They called when our locks weren't locked fully.

Alexis did a very good job went beyond her job

The storage unit is close to my place.There was a promotional bonus, but the most important thing is that Alexis was great with explaining everything and showing us around very friendly, very professional. She actually helped us at an another storage facility last year. Great to see you again.