Chris provided an outstanding customer service beyond my expectations

Awesome . Great service

(1) lack of staff availability at location (took five trips to connect to a person in the office); (2) Consistent and substantial price increases without transparency or with any associated improvements in services; (3) lack of recourse to negotiate price increases other than moving to a smaller unit or out of the complex entirely; (4) told by employee that "it's a for profit business" and that everything was "in the agreement"; (5) arrived on a Saturday afternoon hoping to renegotiate the price, but after interacting with staff on duty decided to remove all articles and terminate 2 days later

Price

The employees were not friendly or helpful during this process. What I had to go through just to cancel my bin was ridiculous.All I wanted to do was cancel one bin and upgrade to a larger one, essentially a transfer where your company would actually be receiving more money from me.I live in Indiana, and I was repeatedly told that I needed to come in person to complete the cancellation. However, after reviewing the contract myself, I found that I did not need to be there in person and could send a certified letter instead.Your employee insisted there was no other option, even after I explained there had to be another way. It was clear he was not properly trained on your own policies and procedures.This experience was extremely frustrating and disappointing.

Cubesmart and your industry make it very difficult to do business with. before I would recommend Cubesmart or any storage company to a friend, I would tell them to do their homework and proceed with caution.Also, your regular rate increases are insane.

Good service

They are convenient with modern facilities and easy access

Cubesmart and storage companies in general, are not easy to deal with. Its hard to get answers as the people at the front desk are powerless to make decisions and you cannot find anyone to speak with beyond them. That said, I dealt with a person named Christine at the Annapolis location and she actually had empathy and a personality. The other malke manager there, not so much. I did business with Cubesmart because of Christine.

I have had a unit in the Annapolis facility for many years. It has always been kept clean, secure and available.