Too many times to enter security code every single time made it frustrating and elevator, and the sliding door closes too many times. Inconvenient

Chris Cline (manager) has done a superb job providing guidance and helping as I moved from one storage facility to another. His professionalism and customer care are remarkable. He is truly an assett to CubeSmart.

The price increases felt predatory knowing the sunk cost of moving my items.

The worker was very helpful in helping me in getting a storage unit to accommodate the stuff in the large unit ,that I had acquired years ago.

Raising the rent by 22.5% in one year to an ungodly $196/month! When you are renting the same size unit for $50/month to new customers! I would think that you would prefer customers who kept renting with small rent increases than have a long time customer like me move out and leave a vacancy that maybe re-rented for $50/month. Not good optics.

Chris provided an outstanding customer service beyond my expectations

Awesome . Great service

(1) lack of staff availability at location (took five trips to connect to a person in the office); (2) Consistent and substantial price increases without transparency or with any associated improvements in services; (3) lack of recourse to negotiate price increases other than moving to a smaller unit or out of the complex entirely; (4) told by employee that "it's a for profit business" and that everything was "in the agreement"; (5) arrived on a Saturday afternoon hoping to renegotiate the price, but after interacting with staff on duty decided to remove all articles and terminate 2 days later

Price

The employees were not friendly or helpful during this process. What I had to go through just to cancel my bin was ridiculous.All I wanted to do was cancel one bin and upgrade to a larger one, essentially a transfer where your company would actually be receiving more money from me.I live in Indiana, and I was repeatedly told that I needed to come in person to complete the cancellation. However, after reviewing the contract myself, I found that I did not need to be there in person and could send a certified letter instead.Your employee insisted there was no other option, even after I explained there had to be another way. It was clear he was not properly trained on your own policies and procedures.This experience was extremely frustrating and disappointing.