I’m talking. About the agent who work with me on phone to rent this place not the local office. The office location is not telling the truth they gave me spot n16 and he said only have empty but Whene I call 800 number they gave me. P 24

Easy affordable convenience

I think need clean more.

Easy to obtain and access storage unit, pay bill, move in and out, and close account.

Easy access and clean storage unit.

The place was great, but the price seemed to go up very quickly. I’m not sure why you can’t lock into a price. I think we started out close to $100 and it went up to 240.

The individual that worked with me was very knowledgeable and I appreciated that. The unit was not cleaned prior to my moving in and I just wanted that known because I don't intend to clean it when I leave. The floor was not clean. There is currently a cart that has a broken handle. Please get some new carts. There is an elevator that has the handrail off and it is sitting on the ground. Just wanted to let you know so you can tend to these things.

Exceptional staff.

Cub Smart manager Zack and Cody neglects their duty cutting locks right in front of me, damaging my white furniture , white lamps ... while I was organizing my new unit 3672 Zack and cody both in front my new unit 3672, they were cutting lock for( somebody unit 3657), causing sanitation issues (smell/mess), and behaving disrespectfully—they are violating their duty of care, safety standards, and potentially local regulations. I called customer service to complain Tuesday February 24, 2026 at 3:50 PM about Zack and Cody both having 0 respect for customers.The manager's actions caused financial damage and ruined personal items.the smell/mess creates a health hazard, The company Must draw attention to their unprofessionalism. BOTHI Document behavior, including instances of disrespect.Creates Mess and Odor Burning Metal Smell Using a grinder saw on steel creates intense heat, melting, and oxidized metal, which produces a strong, acrid smell that can linger. Metal Debris The process, creating a mess in the immediate area.I am dealing with 2 managers who have left a mess and used disrespectful tactics.It is unacceptable for a manager to show a lack of respect for customers, neglect their presence, or create an unpleasant environment through mess and odor. Such behavior often leads to damaged relationships, lost business, and low customer morale. Zack and coby used disrespectful tactics. Unprofessional because of the them I will not stay longer.

The security is tight, the staff are helpful and the facility has ample parking space to unload at door to the elevator