The facility was in good shape and clean. But the customer service at the office was non-existent. We used our storage space for a year and every time we asked questions, the employees working in that office area were never supportive. Conversation was short with no assistance. We wanted to keep our items at the storage unit but there is no level of loyalty to stay as rate increases were tripling for us. And when we went to the office to discuss it, we got no support. We were told just go online and pay. We moved our items to another storage area.

CubeSmart was very clean and the staff were helpful.

The Shirlington staff have been great!

Alexander was a very responsible and very precise. I love him.

Zac was excellent! Friendly! It was easy rent. Facility was clean and secure.

Great customer service!

I have used Cube Smart before and find the facilities and staff to be exceptional.

N/A we didn't leave

Alex had provided an excellent service

Employee requires me to bring in a printed copy of my personal insurance to waive the addon policy. He said an email would work, but your email system apparently will not deliver an attachment that large.Additionally, found mouse droppings in my "clean" unit upon move in. I'll only store items in hard plastic bins now.