Clean units, friendly service, new buildings, inside units (protected from the elements), convenient locations. The only reason for not scoring a 9 or 10 is because of the drastic increases in rent after a few years.
Verified User
•
Nov 1, 2025
5.0/5
5.0/5
Great customer service!
Verified User
•
Nov 1, 2025
1.0/5
1.0/5
Sneaky teaser rate for a fee months, then unannounced price hike of 30-40%... that's shitty behavior.
Verified User
•
Oct 29, 2025
5.0/5
5.0/5
Safe location, great climate control
Verified User
•
Oct 22, 2025
1.0/5
1.0/5
The facility was in good shape and clean. But the customer service at the office was non-existent. We used our storage space for a year and every time we asked questions, the employees working in that office area were never supportive. Conversation was short with no assistance. We wanted to keep our items at the storage unit but there is no level of loyalty to stay as rate increases were tripling for us. And when we went to the office to discuss it, we got no support. We were told just go online and pay. We moved our items to another storage area.
Verified User
•
Oct 21, 2025
5.0/5
5.0/5
CubeSmart was very clean and the staff were helpful.
Verified User
•
Oct 21, 2025
5.0/5
5.0/5
The Shirlington staff have been great!
Verified User
•
Oct 21, 2025
5.0/5
5.0/5
Alexander was a very responsible and very precise. I love him.
Verified User
•
Oct 18, 2025
5.0/5
5.0/5
Zac was excellent! Friendly! It was easy rent. Facility was clean and secure.
Clean units, friendly service, new buildings, inside units (protected from the elements), convenient locations. The only reason for not scoring a 9 or 10 is because of the drastic increases in rent after a few years.
Verified User
•
Nov 1, 2025
5.0/5
5.0/5
Great customer service!
Verified User
•
Nov 1, 2025
1.0/5
1.0/5
Sneaky teaser rate for a fee months, then unannounced price hike of 30-40%... that's shitty behavior.
Verified User
•
Oct 29, 2025
5.0/5
5.0/5
Safe location, great climate control
Verified User
•
Oct 22, 2025
1.0/5
1.0/5
The facility was in good shape and clean. But the customer service at the office was non-existent. We used our storage space for a year and every time we asked questions, the employees working in that office area were never supportive. Conversation was short with no assistance. We wanted to keep our items at the storage unit but there is no level of loyalty to stay as rate increases were tripling for us. And when we went to the office to discuss it, we got no support. We were told just go online and pay. We moved our items to another storage area.
Verified User
•
Oct 21, 2025
5.0/5
5.0/5
CubeSmart was very clean and the staff were helpful.
Verified User
•
Oct 21, 2025
5.0/5
5.0/5
The Shirlington staff have been great!
Verified User
•
Oct 21, 2025
5.0/5
5.0/5
Alexander was a very responsible and very precise. I love him.
Verified User
•
Oct 18, 2025
5.0/5
5.0/5
Zac was excellent! Friendly! It was easy rent. Facility was clean and secure.