Because it wasn’t really climate controlled as they say my storage went up every other billing cycle they promised dolly’s but lock them up in the office and oh and I forgot to mention how the office is never open and they never answer the phone on the Cascade ave location

Although this storage is in a nice area and they had AC, the price fluctuates, and whenever I needed to call to get a hold of someone, they rarely answer my calls. I deserve better and I’m going to get it.

service was great

I had a very seamless experience booking my unit online and I was pleasantly surprised to have the welcome bag in my unit so I can start suiting immediately. I will definitely refer my family & friends.

I reserved a 10X10 and they gave me a unit smaller than a 10X10 then tried to charge me to transfer. After everything got fixed, the AC on the 3rd level do not work. You hear air but it’s hot air it does not work and I know it will damage my props. I that AC on the 3rd level will have to be on per contract it’s a climate controlled storage unit and if it damages my inventory, I will have to file a damage claim which yall are paying for.

Lack of help from the office. Of the 4 times I’ve come me during business hours no one is on site to help. And because you hide the dollys in the office it makes moving things in or out extremely difficult. This is literally the only location where this practice is normalized. I’ve used several here in the city and state as well as Tennessee. It’s a horrible business practice. If the idea is theft prevention maybe put a device that immobilizes the unit out of the building. But that is a basic cost of doing business in the storage industry

My items were damaged. I notified staff at the location. Management was supposed to reach out and nobody has.

The service that was done, location, and price.

The management was communicative and professional. There was clarity in how to make a decision on what is most ideal for my storage needs.

I was very pleased, no complaint. On your end, you all were very professional , people persons, glad to have had the opportunity, to use your storage, during my moving will definitely, recommend, to