The District managers never calls back after several complaints are filed. The elevator system is problematic of emergency first respondents to free the customers. Extremely hot conditions on the 3rd floor during hot months. In my case, no response and or no return contact to the BBB, to resolve the problems. No one never answers numbers left by Cub Smart, to the BBB. Inaccurate information to transfer from one unit to another. I moved timely on 3/1/2026 but was harassed for 3 weeks to pay the monthly bill despite responding to the emails and text messages that I had moved. I had to make a special trip to Cub Smart to the Atlanta Ga. Cascade Rd. location to report a 2nd time I had moved to prevent further harassment. I came really close to filing a complaint to the Federal Trade Commission . I'm appalled! Additionally the price rate rises too much.

I left a 0 because I was misled by employees regarding the condition and maintenance of the unit. I was assured the unit was properly maintained and suitable for storing my belongings, yet my property suffered significant mold damage. When I brought the issue to staff, I was given a difficult time instead of receiving assistance or accountability. I did not feel my concerns were taken seriously, and the situation was handled unprofessionally.

Because the young man who helped me was so professional i was impressed by him i would recommend any one to use u guys 💖

Great customer service and clean inside.

The Team onsite was very professional and knowledgeable

I’m still waiting on a call from the manager. It’s been three no it’s been four days now 3 to 4 days. I want to confirm. How are you sending the funds back to me

Was charged on an empty unit finally let employee know that I was leaving out of the unit. He did not offer me to close it out or anything. I also we also discussed about the lock that I had that I bought from you guys, but he could not take it back my issue is it a direct deposit how come you just can’t direct deposit back in my account due to I have checks pending on that $333. Thank you as far as mailing me a check. I’m no longer live at that address. I’m still waiting for a call back from your for for three days. I still have not received a call from the manager.

Because the rates go up and they don’t let you know

My belongs was safe and secured. The reservation was smooth and the price was reseasonable for the first monthm

Profile and courteous service.