Upon moving my things out of storage, I found severe water damage to many of my boxes and items. I haven’t gone through everything yet, but I’ve had to throw multiple things away. I’m very sad and disappointed by this as I rented what was suppose to be a climate controlled unit. I emailed the store directly as well as customer service after I found the damage, and have not heard back from anyone.
Verified User
•
Jun 4, 2026
5.0/5
5.0/5
Amazing people there and helpful
Verified User
•
Mar 19, 2026
5.0/5
5.0/5
Very easy and quick to reserve, sign contract. The tour was so joyful and informative! Eleana at the Aurora store was amazing!!!!
Verified User
•
Mar 7, 2026
3.0/5
3.0/5
Because the storage manager was nice but when I let her know I am moving out she completely change her color
Upon moving my things out of storage, I found severe water damage to many of my boxes and items. I haven’t gone through everything yet, but I’ve had to throw multiple things away. I’m very sad and disappointed by this as I rented what was suppose to be a climate controlled unit. I emailed the store directly as well as customer service after I found the damage, and have not heard back from anyone.
Verified User
•
Jun 4, 2026
5.0/5
5.0/5
Amazing people there and helpful
Verified User
•
Mar 19, 2026
5.0/5
5.0/5
Very easy and quick to reserve, sign contract. The tour was so joyful and informative! Eleana at the Aurora store was amazing!!!!
Verified User
•
Mar 7, 2026
3.0/5
3.0/5
Because the storage manager was nice but when I let her know I am moving out she completely change her color