Facility not very clean.

The staff was never in the store front…lights were never replaced in the hallway, the door looked like it had been bashed in

As previously mentioned, I reached out to the corporate and a loyal customer for four years approximately and for a $20 late fee that y’all did not want to wave as a courtesy even though my card was on file lost a customer

I gave notice that I was evacuating my storage and yet I’m charged $236 for leaving a piece of paper and one broke toy.

Hard to get in contact with and I’ve been vacant from unit for almost 3 months. Why is my account still active???

Service was good.

Professional and friendly staff, as well as an accommodating space.

I have not found this location to be very friendly in the past few months. Plus the increase. Although it's a small amount, the percentage is high.

Office staff acts like they don’t care and that you are a bother when asking a question for something. Rude. Rats in expensive storage unit and when reported was asked if we had food in unit. Had unit for 7 years or more with no issues other than rent increased and not sure for what. Like really high rent increases! Light bulb keep going in and out. Door to building was broke andit was freezing in building. We paid for inside climate controlled unit but it did not seem to work. Security Gate was broke at least a year and anyone had access to go in. Found people inside that did not belong just walking around.

All my stuff was intact when I wanted it