The automated reservation system was simple and easy for me to select May 6 2026 as my preferred date for lease start. After reserving this date with a acknowledgment that a representative from the unit would call and confirm that date, I received an automated message prompting me to move forward with signing the lease. The draft lease said nothing about a specific start date, so I was under the impression that the start date would be the May 6th date listed in the confirmation emails. When the representative called on April 25 to confirm the reservation, I was made aware that the lease started the day of me signing, which was April 24th. The representative said they would elevate to their manager to see if the lease start date could be adjusted. On April 28, the representative called me back and said that the manager was unable to adjust the lease time. When I asked for a cancellation and a refund in order to establish a new lease with a start date of May 6th, the representative notified me that they would not be able to approve a refund of the inappropriate booking charge starting the date of April 24. They acknowledged that they did see my request for May 6th on there and but "that their system would not allow a refund of the $45 booking fee." To emphasize, I wanted to create a CORRECTED lease with my requested May 6 start date. After being refused by the representative and their manager, I canceled my booking and no longer felt comfortable proceeding with doing business with CubeSmart because of the misleading provisions in the lease and the automated reservation system. I am only giving a 2 because I worked with a online customer service representative to elevate this refund request to the district manager. I'm hopeful that there can still be a resolution given my concerns that the lease signing process was misleading.

Jesus was very polite and friendly.

The storage was fine but as a long-term, trouble-free tenant, I was very unhappy about the constant rental increases. I caused no problems and seldom accessed my unit, and yet, my rent kept going up and up. It was well past the rate of inflation by the time I emptied the unit. I can't afford that!

Flexible, responsive, good customer service

Very professional

Very nice manager

Susan was awesome, really helpful and made everything easier for me.

Great staff, always helpful and sweet!

It was easy to get into the gate with the code and looks like a good quality storage unit. One thing I don't understand is why you need a code to get out of the storage unit gate.

I felt our camper was very safe at cube smart. The staff were always super friendly and helpful as well.