While the service was great and I was satisfied with the protection/storage of my property, I was dissatisfied with the pricing of my unit. I did not like that my unit was more expensive due dynamic pricing at the time of my initial renting of the unit. I also really didn't like fact the pricing of my unit could be raised. While I did sign the document agreeing that a price increase by the facility could happen, it happened within 3 months of me renting the unit. Additionally, the convenience fee was very expensive as well. My unit went from $75 a month to $90 a month after the price hike and convenience fee. I continued with CubeSmart despite the price hikes because I was in a tight spot, but had my situation been more stable I would have cancelled shortly after the increase. While I would recommend CubeSmart to a family member or friend if they were in desperate need, I would not recommend long-term or general usage of the facility due pricing.

Staff was really great!!!

no issues while storing my belongings

The young man was very knowledgeable and polite, explained all the terms and conditions in which I understood! It was a great experience..

Good service from staff, and overall convenience.

Cheap , safe and easy

Very efficient process. Staff were very professional

It’s secure & temperature controlled.

the rent increases are too high, not an incentive to stay with your company. Your onsite staff must be short-handed. Often no one in the office. Staff should batch/alternate their away-from-the-desk time. I dropped keys, but not the lock in the dropbox. Put signage in units or building on how to turn in keys & lock as a courtesy to clients who've rented for years. phathaway

Emily and Aubrey go above and beyond to provide satisfactory customer service.