Norma is the best

Your website was easy to use. Your pricing was fair. The condition of your facility is excellent. The woman working the front desk Norma was wonderful to deal with, showed me right to my locker and answered all of my questions. No notes.

This is a very positive review for REANNA at CubeSmart Self Storage, specifically at 9521 W. US-290, Austin, TX 78736; store4654@cubesmart.com. I had checked online for that location and saw they had outside units but mostly inside units; and I was wanting to find out if I could afford the internal temperature controlled units. So I drove there and found out the various size units at that site, which I thought I might need. Reanna gave me the prices and the fact there was a required insurance in addition monthly. That insurance was no actual surprise since I had rented a storage unit at another Cube Smart location many years ago, and I was indeed wanting insurance for my personal belongings and to protect their property as well. Since I already had my CubeSmart lock I bought when I stored my belongings at a different CubeSmart location many years ago, I asked if she could show me an internal unit and so I could check if my lock functioned. Reanna took me up via the elevator to a 5x10 unit explaining that with a code I would input based on my unit number, that it would for security reasons- only take me to the floor where my unit was located. We exited the elevator and with less than a minute walking, arrived at that unit and I checked and my lock worked perfectly. Reanna also showed me that they always had several rolling low platforms dollies to use free at the main walk-in entrance as well as the other entrance, which I knew I would certainly need loading and unloading. That matched my experience at that other CubeSmart many years ago, so their dolly access and elevator access is very consistent- and inside their property was very clean too. Since the location is perfect for my needs, and it has fantastic storage security and instead of getting an outdoor unit I could afford an indoor unit, and my old lock worked perfectly, and for all that I could afford to rent the exact size unit I needed-I was sold. It was so nice to walk in and immediately know that my needs were at the top of Reanna's mind during all her explanations and her escorting me around and helping me check my lock and answering my questions. I had to delay for almost a week but Reanna reserved that unit and when I came in to lease it there were no complications later. I heartily and thankfully recommend Reanna to everyone as a professional, honest, thoughtful and caring and knowledgeable CubeSmart employee. Rent at CubeSmart Self Storage, 9521 W. US-290, Austin, TX 78736, store4654@cubesmart.com

Very nice and accommodating staff, thank you Norma!

Norma the manager was extraordinarily helpful and accommodating offering very helpful suggestions and helping with best pricing.

The facility was great. Norma did a fine job keeping it clean. The big issue was pricing.

Units are clean, climate-controlled and reasonably priced.

The supervisor, Norma, was especially friendly, happy and helpful. She guided me through what the steps were to not only lease a storage unit but to use the security system. It went very smooth. She was a joy to work with on this, my second CubeSmart Sel Storage lease.

Great staff, clean facility

The person helping check me in did a great job. She was pleasant and helpful and had everything ready to go.