Great service and friendly people

My experience was excellent until the prices kept going up and up. According to ChatGPT, the 10x20 climate controlled unit I was renting was averaging about $230 in Austin, yet I was paying about $50 more until the last bill where it went up another $80. Extremely overpriced for a unit outside of town.As far as service and quality of the facility, very good. But after years of renting with an excellent record, I was extremely disappointed with the price gouging that caused my exit.

very secure storage, the only problem was the rate kept going up every 6 months, could not afford it anymore, other than that like I stated very secure and clean storage facility.

Great service

Efficiency

Security cameras don't workBad moth problemHorrible smell, especially the "air freshener" in the restrooms & lobbies.Desk staff not service orientedI was with this facility for years when it was Extra Space. There were not such problems under their management.

Since cube smart took over from extra space, the place has fallen apart.The security cameras no longer work. It’s full of moths. It smells strongly of chemical fragrance. The desk people not helpfulExtra space kept the place really clean

Cost increases

Very pleasant and helpful. Unit is clean and well maintained

For the first few days since getting a storage unit here, I've had an issue with my access code not giving me access to the elevator. I've had wasted trips due to not being able to access my unit.