Well operated, love the digital unlocking to access my units via the app. Manager onsite is very helpful.

Clean, nice space. Simple to enter and reserve. Would love upfront info about the cost increases.

Because y’all took care of me real good. The only thing is the prices are starting to get too high so I have to bail out.

I had a terrible experience with this particular location. Upon move-in, the unit was broken into due to improper top railings that allowed thieves to simply bend them and climb over into the unit. They then stole various items. The facility did not change anything after the break-in. You can still get in and access the elevator to upper floors without a code during business hours. I would never choose a 2nd floor or above at any location knowing this.Secondly, my rates went up EXPONENTIALLY out of the blue. Rate increases like this are truly not an honest way to do business. As a business owner myself, the right way to handle rate increases is to give customers an opportunity to truly lock in a rate and pay for multiple months for savings, or give a nominal annual increase, not a continued increase month-over-month. Honesty and integrity drive what I do in business, and this was not honest and felt very "shady."I had a great prior experience with Cube Smart years ago, so something has changed.I am moving to another area, so I had to downsize my unit, but I also chose another provider based on their rate policy.Encourage your business owners to look at this and understand that this is not good business.

Facility closed at 9 am

Great facility

Customer service is outstanding you really did help me and I appreciate it... Ty so much

You raised the price multiple times on me

The manager and staff were excellent. Supper helpful.The only downside there was evidence of a lot of rat activity- droppings, plastic lids chewed. dropping inside cardboard boxes. The manager who I believe has only been there a fe months had not seen any activity but had heard of a rat problem previously. As we have had the lockers for 4 years the activity may have been from years ago.Another reason I did not give a 9 or 10 was your corporate policy of NOT rewarding your loyal customers and continually raising our storage price whilst new customers get a price in my case well under 1/2 the price I was paying.We ended up having to move to new lockers ( thankfully in the same building ) to get a more affordable rate. I will be saving $300 a month!!!! Moving from 200sq ft to 175 sq ft.Again the staff was super heplful ( 10 out of 10) but your corporate policy of raising the rates on existing customers is why I would not recommend Cubesmart ( plus the rats)Feel free to contact me if you need more info512 785 4903creatonges@gmail.com

A well kept and managed business.