We would have given a 10, but we had not paid a late fee in the entire time we had the account. Due to an expired card, and our efforts to change it online but he interface not accepting it, we accrued a late fee. We tried contacting the office several times and nobody ever answered the phone. It was not until we emailed a generic email for them that we were going to cancel did we get a response. I explained to the person the situation, and they did not even offer to waive the fee or speak to a manager etc. I did not push it because we were going to close our account in a month or so anyways. But due to this, we would not recommend Cubesmart to others.

The facility is clean, secure, and easy to access, and the staff has been consistently friendly and professional. The online account management and payment process are convenient, and I appreciate the clear communication from the team. The only small area for improvement might be slightly longer access hours or more lighting in some areas, but overall I’ve had a great experience and would definitely recommend CubeSmart.

Great communication, easy process, and Manager in Austin (South Congress Location) is fantastic.

Front service attendant was really nice! Place was clean when viewed & it’s a great location. compared to other units I’ve had in the past, this one is definitely way better 👍🏽

Rental online with smooth transition to move in.

The services and facilities are good; and in a convenient location. The prices are on the high side, and written into the contract is a clause that allows Cubesmart to raise them further after 6mo's

The responsiveness, accessibility, cost and cleanliness

Location, friendly staff, easy access, clean facility.

No problems, good size unit at reasonable price. I keep having to buy new locks because it is inconvenient for me to be in town when I reserve the unit.

Facility was clean and safe. Cindy who works on the office was both helpful and courteous.