This is the second time I've rented with CubeSmart. Each time I try to end my rental agreement with them, there is always a month-long issue where they charge me one more month and then give me a refund. A month later. CubeSmart seems to short-staff their sites and overwhelm managers with customer requests. Very rarely do I see more than one person on site.
Verified User
•
Jul 3, 2026
3.0/5
3.0/5
I didn’t love the phone calls a week before my reservation was scheduled to start saying that if I don’t respond by the next day, my reservation would be cancelled. I’m sure there are lots of no-shows on pre booked units but the aggressive nature of the voicemails they left were a bit off putting. I haven’t used the unit yet, so that will be the deciding factor over everything but as long as my stuff is safe for the month or so I need it stored, I guess I can’t complain
Verified User
•
Jul 2, 2026
5.0/5
5.0/5
Dan un buen servicio
Verified User
•
Jun 12, 2026
5.0/5
5.0/5
Great service
Verified User
•
Jun 2, 2026
5.0/5
5.0/5
Staff really friendly and helpful and storage unit is welcoming, unit was really clean and ready for me and after I was done with the unit staff still was very friendly.
Verified User
•
May 24, 2026
5.0/5
5.0/5
It's a great place and the manager with the excellent customer service.Mr. Hidalgo
Verified User
•
May 10, 2026
5.0/5
5.0/5
I met with Felipe and although the office was closed, she responded to my queries. I returned to the space because of her... I believe she will take her job seriously being a people person.
Verified User
•
May 2, 2026
3.0/5
3.0/5
Due to an excellent storage facility manager.
Verified User
•
Mar 31, 2026
1.0/5
1.0/5
Bait and switch pricingMore than one annual rent increasesNever enough cartsElevator broken for 6 monthsTemps over 90° in my “climate control” unit
This is the second time I've rented with CubeSmart. Each time I try to end my rental agreement with them, there is always a month-long issue where they charge me one more month and then give me a refund. A month later. CubeSmart seems to short-staff their sites and overwhelm managers with customer requests. Very rarely do I see more than one person on site.
Verified User
•
Jul 3, 2026
3.0/5
3.0/5
I didn’t love the phone calls a week before my reservation was scheduled to start saying that if I don’t respond by the next day, my reservation would be cancelled. I’m sure there are lots of no-shows on pre booked units but the aggressive nature of the voicemails they left were a bit off putting. I haven’t used the unit yet, so that will be the deciding factor over everything but as long as my stuff is safe for the month or so I need it stored, I guess I can’t complain
Verified User
•
Jul 2, 2026
5.0/5
5.0/5
Dan un buen servicio
Verified User
•
Jun 12, 2026
5.0/5
5.0/5
Great service
Verified User
•
Jun 2, 2026
5.0/5
5.0/5
Staff really friendly and helpful and storage unit is welcoming, unit was really clean and ready for me and after I was done with the unit staff still was very friendly.
Verified User
•
May 24, 2026
5.0/5
5.0/5
It's a great place and the manager with the excellent customer service.Mr. Hidalgo
Verified User
•
May 10, 2026
5.0/5
5.0/5
I met with Felipe and although the office was closed, she responded to my queries. I returned to the space because of her... I believe she will take her job seriously being a people person.
Verified User
•
May 2, 2026
3.0/5
3.0/5
Due to an excellent storage facility manager.
Verified User
•
Mar 31, 2026
1.0/5
1.0/5
Bait and switch pricingMore than one annual rent increasesNever enough cartsElevator broken for 6 monthsTemps over 90° in my “climate control” unit