Elevators are often not working. During my move, both elevator banks were out of order for several days. This caused significant delay in my move and additional cost of having to rent another storage unit with a competitor and lost money on U-Haul truck rental. Very inconvenient and a huge safety issue! When I asked for compensation for the additional expenses I incurred due to your elevators being out of service, I received no response or acknowledgment. Being a customer for 5 plus years, I did not appreciate being ignored.
Verified User
•
Apr 5, 2026
3.0/5
3.0/5
Excellent Customer Service at Bayonne Location.NaimAniyahNa’coleUnit Prices increase dramatically Higher every few months.
Verified User
•
Apr 3, 2026
5.0/5
5.0/5
Great customer service!
Verified User
•
Apr 1, 2026
1.0/5
1.0/5
The prices are astronomicsl
Verified User
•
Mar 28, 2026
1.0/5
1.0/5
Your pricing structure on units could only be called one word, a scam. You entice people to come in at a reasonable rate, and then every 6 months increase their rent by 20% or more. The unit lease does not even out line how much the rent increases will be. This was an awful experience.
Verified User
•
Mar 19, 2026
5.0/5
5.0/5
My items were secure and any if I had any issues there were resolved quickly.
Verified User
•
Mar 15, 2026
3.0/5
3.0/5
Price,over charge, you need to reducing the price,
Verified User
•
Mar 15, 2026
5.0/5
5.0/5
I came into Cubesmart looking for a storage space and I was taken care immediately. I was explained everything and taken directly to the storage. The person who assisted was professional, respectful and provided customer service.
Elevators are often not working. During my move, both elevator banks were out of order for several days. This caused significant delay in my move and additional cost of having to rent another storage unit with a competitor and lost money on U-Haul truck rental. Very inconvenient and a huge safety issue! When I asked for compensation for the additional expenses I incurred due to your elevators being out of service, I received no response or acknowledgment. Being a customer for 5 plus years, I did not appreciate being ignored.
Verified User
•
Apr 5, 2026
3.0/5
3.0/5
Excellent Customer Service at Bayonne Location.NaimAniyahNa’coleUnit Prices increase dramatically Higher every few months.
Verified User
•
Apr 3, 2026
5.0/5
5.0/5
Great customer service!
Verified User
•
Apr 1, 2026
1.0/5
1.0/5
The prices are astronomicsl
Verified User
•
Mar 28, 2026
1.0/5
1.0/5
Your pricing structure on units could only be called one word, a scam. You entice people to come in at a reasonable rate, and then every 6 months increase their rent by 20% or more. The unit lease does not even out line how much the rent increases will be. This was an awful experience.
Verified User
•
Mar 19, 2026
5.0/5
5.0/5
My items were secure and any if I had any issues there were resolved quickly.
Verified User
•
Mar 15, 2026
3.0/5
3.0/5
Price,over charge, you need to reducing the price,
Verified User
•
Mar 15, 2026
5.0/5
5.0/5
I came into Cubesmart looking for a storage space and I was taken care immediately. I was explained everything and taken directly to the storage. The person who assisted was professional, respectful and provided customer service.