Your pricing structure on units could only be called one word, a scam. You entice people to come in at a reasonable rate, and then every 6 months increase their rent by 20% or more. The unit lease does not even out line how much the rent increases will be. This was an awful experience.
Verified User
•
Mar 19, 2026
5.0/5
5.0/5
My items were secure and any if I had any issues there were resolved quickly.
Verified User
•
Mar 15, 2026
3.0/5
3.0/5
Price,over charge, you need to reducing the price,
Verified User
•
Mar 15, 2026
5.0/5
5.0/5
I came into Cubesmart looking for a storage space and I was taken care immediately. I was explained everything and taken directly to the storage. The person who assisted was professional, respectful and provided customer service.
Verified User
•
Mar 14, 2026
5.0/5
5.0/5
Great experience
Verified User
•
Feb 5, 2026
4.0/5
4.0/5
The manager of the store(Nichole) was so amazing!! She was very helpful.
Verified User
•
Feb 4, 2026
3.0/5
3.0/5
Very good customer service. No issues or complaints in that regard.However, the prices are no longer affordable.Unable to keep items at home, CubeSmart is the most convenient, location wise.Nevertheless; the cost is quiet high for a retired senior.
Verified User
•
Feb 4, 2026
3.0/5
3.0/5
The two customer services attending during two visits were professional. patient, accommodating. They took their time explaining the various options as well as costs.I am satisfied with the options offered in terms of size as well as cost; however, I feel CubeSmart has become unaffordable compared to when I rented the first unit.Certainly, this is not a reflection on the agents.
Your pricing structure on units could only be called one word, a scam. You entice people to come in at a reasonable rate, and then every 6 months increase their rent by 20% or more. The unit lease does not even out line how much the rent increases will be. This was an awful experience.
Verified User
•
Mar 19, 2026
5.0/5
5.0/5
My items were secure and any if I had any issues there were resolved quickly.
Verified User
•
Mar 15, 2026
3.0/5
3.0/5
Price,over charge, you need to reducing the price,
Verified User
•
Mar 15, 2026
5.0/5
5.0/5
I came into Cubesmart looking for a storage space and I was taken care immediately. I was explained everything and taken directly to the storage. The person who assisted was professional, respectful and provided customer service.
Verified User
•
Mar 14, 2026
5.0/5
5.0/5
Great experience
Verified User
•
Feb 5, 2026
4.0/5
4.0/5
The manager of the store(Nichole) was so amazing!! She was very helpful.
Verified User
•
Feb 4, 2026
3.0/5
3.0/5
Very good customer service. No issues or complaints in that regard.However, the prices are no longer affordable.Unable to keep items at home, CubeSmart is the most convenient, location wise.Nevertheless; the cost is quiet high for a retired senior.
Verified User
•
Feb 4, 2026
3.0/5
3.0/5
The two customer services attending during two visits were professional. patient, accommodating. They took their time explaining the various options as well as costs.I am satisfied with the options offered in terms of size as well as cost; however, I feel CubeSmart has become unaffordable compared to when I rented the first unit.Certainly, this is not a reflection on the agents.