Price increases

Very clean units and security.

Everything went smooth

Storage facility and staff are great.Long term rental is too expensive—rates became outrageous.

Very pleasant to deal with.

It's kind of high. The unit I had was on a slope. And the rent went up within the first year. It eventually went up to $200 a month. Which is way too high compared to other storage places. And I could not pay online once I was so far late

Not a full refund if you dont even use the storage unit

Customer service

Price. I can secure a 10'X10' unit online, today, on this very property, for less than $55/mo. I entered into my contract many years ago at a similar rate. In 2018 I was already paying $136/mo and in 2025 I'm paying $279/mo. My bad for procrastinating on hiring an outfit to help me relocate to another facility years ago, but I can't tell you how insulting it is for you to take advantage of loyal patrons this way. I can't explain how infuriating, after YEARS of taking my timely payments, you had the audacity to charge me a $37 late fee for being a week past due. If I weren't opposed to investing my time and incurring legal fees, I would question the legality of your tactics.I give 1 star because of the staff in the Belmont office. They were always kind while operating within the parameters allowed them.

I was very impressed and satisfied with the care and attention given to me by Brandon.