Because your rental fees are unstable.Every renewal date you raise your fees.Every other aspect of our lives or raising prices, some of them ridiculous and most of them necessities,

Great service from LennyVery professional and courageous

clean , friendly and convenient.

Concern about being sure your needs were taken care of

Good customer service, easy access to units and good promotions

Easy to work with the staff and got what I expected for a storage unit. Did start paying a more after the introductory period, so I would say that's the only downside. Otherwise, support and management were great. Rented there for 5 years.

Nice personel..nice units..close to home

I put my stuff in storage 7 years ago and it came out exactly as it went in. My clothes had no smell no damp nothing, it was like they had never been in storage!!

Responsive, professional, very helpful

CubeSmart immediately raised my storage rental fee by 24% after my first months paid rental. I immediately brought this to the attention of the office manager who refused to even entertain my complaint. In fact, my complaint gave him a chuckle. Imagine that. The office manager's reply was that the new rate was still "below the standard rate for this size unit." This is patently false for two reasons: 1) There is no such thing as a "standard rate" as rates are determined not by a third party, but by the individual facilities offering their rental unit; 2) Rental facilities determine rates based upon their own overhead costs, price comparisons to nearby facilities, average pricing in a region, availability, etc. When I, the paying party, requested to speak with the regional manager--who requested that I leave their facility a 5-star review (which I had)-- my request was denied. I left a message for the regional manager John to call me. He did not. This sleight of hand rate increase raised my rental fee to 24% ABOVE the fees charged by all competing neighboring facilities (including the one I had just moved out of) soon after I moved in. This necessarily caused me to move the entire contents of my 12' x 10' x 8' storage unit twice in just two months--a massive undertaking for a man with severe physical limitations. Having spoken with other facility managers, it was explained to me that due to the extreme nature of a possibility of having to move such amounts of property, managers have the flexibility to adjust rates to avoid causing unreasonable harm to their paying customers, provided the rate is still in alignment with competing facilities. CubeSmart had the right to charge any amount they saw fit, and even increase their fee provided the increase does not violate the contract. This I do not deny, however, doing so to the extent and timing that they did to me was evidence that their expressed interest in their customers is a lie, and to do so after requesting and securing such a glowing review of their facility is absolutely classless. Needless to say, I moved out, and will never recommend them to my friends and family to be spat upon as they did me. A word of caution to anyone who still considers doing business with these shysters after reading this, demand that your rate be locked into your contract for at least 1 year.