I recomended this place, very clean and Customer Services It’s very helpful. Josué at the front register was very friendly and professional. I will give 5 Stars.
Verified User
•
Apr 2, 2026
5.0/5
5.0/5
Very clean easy access & staff very cordial and helpful
Verified User
•
Mar 27, 2026
5.0/5
5.0/5
Jose at the conner street location really does an amazing customer service job.
Verified User
•
Mar 21, 2026
1.0/5
1.0/5
This is my second time renting from your company in 3 years. I was very disappointment this time around with your customer . On 1/23/26 , I started the last rental contract again at the 2301 Tillotson Bx NY location , paid with a credit card and placed that card on autopay for the future. I verified with Josue twice before leaving that I was on autopay. This was important as I was travelling between New York and Florida. On February 21, I returned to the Bronx location, verified with the female manager on site that my credit card was on autopay , she went into my file on the computer and verified same. I was told verbally by said manager if there was a problem, someone would call me . I was astounded on March1 with an early morning notification of account in arears with added late charge fee of $58.80. On calling the location, I spoke to Josue , he called the manager on call who refused to remove charges as "no notification in computer of me twice verifying autopay". I do not work behind the desk and therefore CANNOT put a note in your system. Please orient your staff of proper procedure and protocols. I have worked in customer service over 30yrs, this is very poor, deplorable service on your part.
Verified User
•
Mar 20, 2026
3.0/5
3.0/5
It's appropriate as te!
Verified User
•
Mar 18, 2026
1.0/5
1.0/5
No limitation to price increases for the same amount of space and service. No thanks.
Verified User
•
Mar 17, 2026
5.0/5
5.0/5
Staff at this location was very helpful and informative
I recomended this place, very clean and Customer Services It’s very helpful. Josué at the front register was very friendly and professional. I will give 5 Stars.
Verified User
•
Apr 2, 2026
5.0/5
5.0/5
Very clean easy access & staff very cordial and helpful
Verified User
•
Mar 27, 2026
5.0/5
5.0/5
Jose at the conner street location really does an amazing customer service job.
Verified User
•
Mar 21, 2026
1.0/5
1.0/5
This is my second time renting from your company in 3 years. I was very disappointment this time around with your customer . On 1/23/26 , I started the last rental contract again at the 2301 Tillotson Bx NY location , paid with a credit card and placed that card on autopay for the future. I verified with Josue twice before leaving that I was on autopay. This was important as I was travelling between New York and Florida. On February 21, I returned to the Bronx location, verified with the female manager on site that my credit card was on autopay , she went into my file on the computer and verified same. I was told verbally by said manager if there was a problem, someone would call me . I was astounded on March1 with an early morning notification of account in arears with added late charge fee of $58.80. On calling the location, I spoke to Josue , he called the manager on call who refused to remove charges as "no notification in computer of me twice verifying autopay". I do not work behind the desk and therefore CANNOT put a note in your system. Please orient your staff of proper procedure and protocols. I have worked in customer service over 30yrs, this is very poor, deplorable service on your part.
Verified User
•
Mar 20, 2026
3.0/5
3.0/5
It's appropriate as te!
Verified User
•
Mar 18, 2026
1.0/5
1.0/5
No limitation to price increases for the same amount of space and service. No thanks.
Verified User
•
Mar 17, 2026
5.0/5
5.0/5
Staff at this location was very helpful and informative