Not all staff but Samantha S. Is rude and unprofessional and decided because this is all she has to pull a power trip that was absolutely unnecessary. The So- called supervisor of the store Samantha would not give his name and said he never calls back which he didn't he never responded to a message sent directly from the Cube smart head office to even find out what happened or hear the issue. It was only explained the day of delivery that we could not have stuff put in the office Samantha knew we had two missing items coming the next day and being a jerk she refused it on purpose to have her power trip not giving us time to make other arrangements. So any entity that treats or allows their staff to act like my business/money means nothing will no longer receive it. I'd rather put my items in someone s basement and pay them if I had to. Thankfully other storage facilities have more understanding and professional staff.

Because it has been good so far

Very helpful staff… very clean area I ha…

Reasonable price and convenience

Reliable and great customer service and services.

I felt welcome customer service great I love it

I was paying too much money

I am quite impressed with the customer service I received at the 2301 Tillotson Ave facility in the Bronx. I was in a unique situation, being that I now live in Italy but still had some items stored in New York. I am visiting for another month and had to make a decision, especially since it is a month-to-month commitment and there is a rate increase. Regardless, the staff at this location is incredibly professional, friendly, and always helpful. One particular staff member who handled my storage since last November, when I first had my things stored, is Josue. He has been amazing throughout this stressful process for me, especially since I don't live in NY. He is a KEEPER. He represents the company well. Without hesitation, I will recommend CubeSmart! Thank you for everything!

I am new to the storage system. Samantha was awesome at 156 Tillotson Avenue. She was very patient and knowledgeable when it came to CubeSmart products and services. I would recommend her as a first time customer.

Clean environment, safe, elevator would be out sometimes but good place & the prices are better than any other place