Constant raising of prices. We would have stayed, but you kept making the price uncompetitive. I got a similar amount of space at Public Storage for less than half.OTOH, the staff and staffing got much better recently.

The premises is filthy all your things get covered in dirt and the employees are disrespectful and rude. One of them locked me in the garage for over 30mins. While another (the manager) shut the door on my son telling him she didn’t know who he was. When she had just seen him in her office with me.

I've never dealt with a more incompetent staff and most if not all of my items were ruined from building floods and leaks. Despite this, the rates on my unit increased arbitrarily, and I could not even reach the right staff member to properly discuss it. Andrea is a terrible facility manager and was quite rude to us when we did finally reach her. She always said she would call us back, and never did. The facility/management being allowed to operate as it does feels illegal.

Good hours. Helpful staff.

You started me off with a great rate, and then pretty much doubled it by the time I left. It looked like a real bait and switch, and your service is really bad, there is no one attending ever and can never help us with any questions or issues we have. I only used you guys because you were near my apartment, I'd never recommend you to anyone.

Andrea, the manager, and all the staff have been absolutely marvelous. Kind. Helpful. My items were kept safe, and all was well.

Service was often inconsistent.only 1 person on duty much of the time. Elevator out of service on multiple occasions over the years.It was close to my home

Elevator broke, delaying our move by 2 hours. Movers had to work for 2 extra hours and I almost missed my flight because of this

broken elevator and given a unit on the 3rd floor. How does this work???

Have been at this location for five years when it was owned by Treasure Island/Life Storage/Extra Storage/Cubesmart. The new manager, Andrew, changed the policy at this location and decided to not accept packages. She would send back any packages that arrived and this greatly impacted my use of the storage unit. Also, the hours of this location changed to open at 9:30am which also impacted my use of the storage unit. She was extremely unhelpful.