The rent was raised a few months after I moved in by over 30%. This is predatory!

These comments are specifically about the facility on 45 Clinton Ave, Brooklyn NY.1. My unit got flooded multiple times. I had to throw away items worth around $6,000. The insurance covered less than $2,000.2. The elevator is a TOTAL liability. The way it needs to be operated with a steel cable (no buttons anywhere) is so insane and dangerous. One can easily loos a few fingers!! What a disaster!!!3. Most carts are barely working. Wheels get stuck.4. In the midst of my insurance claim, you guys had the audacity to raise my rent by around 20% !! Considering how bad it was, the rent was already high. And then raising it in the middle of it all.... WOW!A TOTAL DISASTER of an experience !!

No second elevator for over a year.

Early on the staff was great. About two years ago everything went bad: no elevator service, literally no staff! No staff at all! Had to operate half working lifts on our own! Just ridiculous unsafe bullshit!!

The rate went up constantly and no one really cared to help. There was a column in my unit and it was never discounted bc of it

I think the location in Bushwick provides better service. The current agents are kind and willing to help but the person who was there previously was extremely disrespectful and even dangerous. Sexist behavior . He was also lazy and not supportive at all.

Expensive, little staff present for questions, access challenges, unit was way more expensive that I expected and I dont believe it was truly as sized (space was more trapezoidal.)

The young lady by the name of Andrea F. that attended me on September 2, 2025 was very helpful, polite and amazing . She made sure I had everything set before I left the storage on 45 Clinton Ave. Brooklyn. Also the young men the shoes me my storage he wa very polite. Thank you

Nate was very helpful and kind throughout our interaction