Location was convenient and loading the storage unit was quick and easy. Staff was very helpful and answered any questions I had.

Insane price increase

The so fast and unreasonable scale in the rate. I’ve been a costumer for many years and I never expected to be requested to pay what you did on your last notice.

Everything was good. Staff was helpfulWish there was 24 hr access

They don’t have customer care skills

I have rented a 8x10 unit for the past year and wanted to downsize to a 5x10. As soon as I stepped into the office, both Nashia and Asia were fantastic in listening to my needs and making it happen seamlessly. They found a smaller unit on the same floor close to my existing one so that the move was made as easy as possible. Thank you for the wonderful attentive personal service.

The only elevator that would fit large furniture was out for several months. No compensation was offered. The staff at 183 Lorraine St is inherently combative and offer little help in resolving issues.

Customer service was on point

The staff at the Lorraine location are amazing and the rating above is no reflection on them or the service they provide.It is the corporate side that deserve the 0 rating. I have been in that building and a customer for over 8 yrs and to have a rent increase double and triple is not acceptable. They say it is to stay competitive but area costs for a unit that size are around $160-$200.

the staff is great. the location is easy to access. My one criticism is that the spaces are not the measuments that the listings show. For example the 5x10 space is actually 5x8 and the 5x12 space is 5x10 etc etc...