This particular location needs some update. The elevator is super slow and often not running. Finding the other elevator was a challenge. The place is very dark and the lights go out frequently, so when using my storage unit the light will go out and I cannot see. It just feels scary at this location. Its old and not very clean. It takes me so long to get to my unit. I switched to a different location not far away and it is 10x better. The elevators are fast and my unit is close. Its bright and clean and much easier to navigate. Won't be back to the old location.

This score only applies to the Lorraine St, Brooklyn location. That facility is very difficult to navigate. Also, it closes too early on weekends and the office closes 15 minutes early. I would advise people NOT to use this Cubesmart facility.

The Brooklyn Lorraine Street location has the nicest most patient team. The service does not vary from one rep to the other - they all aim to provide top level customer service.

Good in terms of accessibility, ease of use etc,. Bad in terms of seeking to jack up the price after a few months.

Very attentive help over the phone and email. Easy access from the loading dock and friendly, efficient counter help.The first month rent-free much appreciated.

Easy access, and easy set up with a helpful staff.

Great service

The prices are overpriced

The place is like a huge maze. It's very hard to find your way around. The maps provided are so small the numbers on the spaces are not even legible. When you're running such a large space in an automated way, at a minimum you need to provide good PDF maps AND post them on the premises.

The location, size, cleanliness and ease of use at the CubeSmart location i used (Red Hook, Brooklyn on Lorraine St.) was great, but what impressed me the most was the staff. Every staff member i encountered, every time i visited, was friendly, helpful, professional and completely competent. This transformed the overall vibe of a usually-sterile business and soulless, imposing building into a warm and welcoming community. i gave 9 stars instead of 10 because the rent increases (PLURAL) were swift, frequent, and high -- i was in the space for about 18 months total, and the monthly rate **MORE THAN DOUBLED** during that time, over 3+ rate increases; the first increase occurred less than 5 months after our move-in date. Renter beware; they do not publish the schedule nor amount of any of the incremental increases until your stuff is already safely ensconced in the unit for a few months, and then you'll get a rent increase notice a month or 2 before it happens. However, the floor staff is not responsible for these rate increases, and since they were so great, i would recommend CubeSmart overall.