Staff was incredibly helpful, attentive and friendly
Verified User
•
Apr 11, 2026
1.0/5
1.0/5
Raise rates too frequently and with little advance notice.Facility hours make it challenging for anyone who works a traditional schedule to stop by to retrieve items or move out of the facility.
Verified User
•
Apr 11, 2026
2.0/5
2.0/5
Unfortunately, customer service is an issue as when problems do arise they do not know how to properly communicate and breakdown and go through what can be done with their clients . This leads to a back-and-forth where you can see and notice they become overly emotional. Upon signing any leases, they do not go over the documentation and instead slip in additional paperwork paperwork instead instead of once again communicating with clients just trying to get you to sign without properly going over any documents.
Verified User
•
Apr 4, 2026
5.0/5
5.0/5
They are very helpful and courteous, concerned. Beautiful workers. I appreciate them when they call to remind me
Verified User
•
Mar 31, 2026
3.0/5
3.0/5
Increased rates were excessive. My initial payment for the same storage space moved from $267.50 to $492.00 to $643.00 to $824.00. Unsustainable hikes for the space e
Verified User
•
Mar 23, 2026
5.0/5
5.0/5
Tyrese was so incredibly helpful and it was a smooth transition from one location to this one.
Verified User
•
Mar 22, 2026
5.0/5
5.0/5
This was my first storage unit experience and I was blown away with how smooth it went. The staff was always super helpful for me, and I found it staggeringly easy to access the facility and my stuff.
Verified User
•
Mar 20, 2026
3.0/5
3.0/5
thought I would. be able to have big items such as furniture sent to the storage unit then well after fact found out could only send items 50 bls. and less. I was disappointed.
Verified User
•
Mar 11, 2026
1.0/5
1.0/5
Terrible customer service, aggressive staff, can't believe we went partway this way after being your Justine for almost a decade. Will NEVER recommend.
Staff was incredibly helpful, attentive and friendly
Verified User
•
Apr 11, 2026
1.0/5
1.0/5
Raise rates too frequently and with little advance notice.Facility hours make it challenging for anyone who works a traditional schedule to stop by to retrieve items or move out of the facility.
Verified User
•
Apr 11, 2026
2.0/5
2.0/5
Unfortunately, customer service is an issue as when problems do arise they do not know how to properly communicate and breakdown and go through what can be done with their clients . This leads to a back-and-forth where you can see and notice they become overly emotional. Upon signing any leases, they do not go over the documentation and instead slip in additional paperwork paperwork instead instead of once again communicating with clients just trying to get you to sign without properly going over any documents.
Verified User
•
Apr 4, 2026
5.0/5
5.0/5
They are very helpful and courteous, concerned. Beautiful workers. I appreciate them when they call to remind me
Verified User
•
Mar 31, 2026
3.0/5
3.0/5
Increased rates were excessive. My initial payment for the same storage space moved from $267.50 to $492.00 to $643.00 to $824.00. Unsustainable hikes for the space e
Verified User
•
Mar 23, 2026
5.0/5
5.0/5
Tyrese was so incredibly helpful and it was a smooth transition from one location to this one.
Verified User
•
Mar 22, 2026
5.0/5
5.0/5
This was my first storage unit experience and I was blown away with how smooth it went. The staff was always super helpful for me, and I found it staggeringly easy to access the facility and my stuff.
Verified User
•
Mar 20, 2026
3.0/5
3.0/5
thought I would. be able to have big items such as furniture sent to the storage unit then well after fact found out could only send items 50 bls. and less. I was disappointed.
Verified User
•
Mar 11, 2026
1.0/5
1.0/5
Terrible customer service, aggressive staff, can't believe we went partway this way after being your Justine for almost a decade. Will NEVER recommend.