I understand the front desk staff was not very helpful in addressing an issue where we were unable to get into our storage unit because we could not find the keys.

Very accommodating and helpful. The facility is clean and organized and I like that my belongings feel secure in the building with the passcodes.

Stop raising the price

I liked the facility but dodnt like how my price was raised by 35% in less than 6 months and without waning or expanation

The staff were super helpful and the facilities were clean and well maintained.

I’ve had such a great smooth fast experience!!! I loved everything about the experience! The place is incredibly clean and organized!!

We appreciated the convenience of CubeSmart's location and the friendly and helpful staff. We did notice fees kept increasing on what seemed like a regular basis (quarterly?) and that was one aspect we did not like about CS. But we would still recommend the Butler Street location to anyone looking for self storage.

Inconsistent billing. As a long term customer I was charged $74 a month so a locker that you charged $15 for to a new person. That's an insane spread. So I moved to a different location, paid 2 years in advance, and saved $1440. I would have easily kept my place at a more reasonable rate. So you just lost over $1K by over charging me.

Initially my experience was good. However, over time my rent was raised by a large percentage, multiple times, with little warning and no other options. Additionally, customer service greatly declined and I was no longer able to get the front desk to answer the phone during regular hours. I am leaving to another storage unit company with more competitive prices and more reliable customer service.

rate rate increases