Ease of use, nice people.

The manager is very nice

I was charged an unauthorized amount. I clearly stated that I did not authorize this charge. Despite this, the staff pretended not to hear me on the phone and processed the charge anyway. I have written email proof in which I explicitly stated that I do not give permission for this charge.The charge was for a lock, even though I live only five minutes away and offered to bring my own lock. This situation is unacceptable. As a result, I have decided to move out.

I never had problem to get in. The staff always great.

Clean facility

The location at 313 butler street is the most ghetto location in the WORLD. The “manager” is RUDE. Their system is always “down” and the ceiling is crumbling onto things that were in my unit. Not to mention the price goes up every 3 months not by a reasonable amount ALMOST BY 200-300$ every month. This is wack and not worth the money. It’s always something literally you could be having the worst day of your life and a storage unit here will be your 13th reason to commit.

The facility is clean, nice carpet, and my belongings were safe and the fact you need a code to get in.

Good service

Adam, he was great checking in, checking out (with IT issues). Very helpful anytime I went to the unit. Solid dude

I’ve just terrible welcome from front desk not really accommodating when it comes to pay, cash only, no others way period.Second time, the guy barely look away from his from feeing like I’m not there.I’ll leave asap.