Lost $200 because of incompetence of the rep that didn't explain the process and no one in store on my move was on a time crunch and unable to access unit and no one in office.to help all gates were down
Verified User
•
Feb 16, 2026
1.0/5
1.0/5
Rented unit online insent my movers there and no one was in store to guide me or help all gates were down and no one answering phones I had to rent another unit with another company and then to.kate to move in and had to spend $250 to.keep my items in truck.over night i will.never rent from this company again horrible experience l.
Verified User
•
Feb 15, 2026
1.0/5
1.0/5
The ceiling fell on the things I was storing and the price became ridiculously high and my things were ruined.
Verified User
•
Feb 10, 2026
5.0/5
5.0/5
The gentleman who help me was very polite and helpful made me fell very comfortable
Verified User
•
Feb 9, 2026
5.0/5
5.0/5
It was my first experience with CubeSmart, and the staffs where I first rent the unit was very professional and very polite.
Verified User
•
Feb 6, 2026
5.0/5
5.0/5
Love CubeSmart and the customer service is wonderful
Lost $200 because of incompetence of the rep that didn't explain the process and no one in store on my move was on a time crunch and unable to access unit and no one in office.to help all gates were down
Verified User
•
Feb 16, 2026
1.0/5
1.0/5
Rented unit online insent my movers there and no one was in store to guide me or help all gates were down and no one answering phones I had to rent another unit with another company and then to.kate to move in and had to spend $250 to.keep my items in truck.over night i will.never rent from this company again horrible experience l.
Verified User
•
Feb 15, 2026
1.0/5
1.0/5
The ceiling fell on the things I was storing and the price became ridiculously high and my things were ruined.
Verified User
•
Feb 10, 2026
5.0/5
5.0/5
The gentleman who help me was very polite and helpful made me fell very comfortable
Verified User
•
Feb 9, 2026
5.0/5
5.0/5
It was my first experience with CubeSmart, and the staffs where I first rent the unit was very professional and very polite.
Verified User
•
Feb 6, 2026
5.0/5
5.0/5
Love CubeSmart and the customer service is wonderful