Great experience, staff was awesome. Very smooth transaction.

inconsistent policies

Emptied unit & told personnel in office that I had done so on Oct 15 as instructed. Was not reimbursed for remainder of month not used. November rent withdrawn from my bank account. Called office at 8 am, no call back until after my 4 pm call. Terrible service.

fast and easy process

Good people, fees a little high

Great customer service and easy access!

It was convenient!!

Friendly folks who worked hard to make the experience easy.

Mike and John were amazing! They explained everything in great detail. I was very satisfied.

On the positive side: The facility was convenient, I felt good about the security, and the onsite staff were competent and always helpful and friendly.On the negative side: After a heavy storm, some water splashed into the unit under the door, causing some minor damage to my things. The onsite staff person noted that the weather stripping was dried out and brittle and no longer effective, hence the problem. She changed it right away. I asked for some compensation and was told the district manager said no, despite the fact that the unit was not up to spec. (I would have been happy with $200.) Also, the price has gone up significantly in two years. The latest rate hike sped up my decision to vacate.