Clean and secure

Clean location, easy access. Elevator is quick. Friendly staff. Music even plays in the halls while you're moving :)

The staff, convenience and cleanliness.

Need a public restroom for the location for when people are moving in and out. Also, need a drink machine to buy water on property.

Helpful to me at a very hard time

Pros: I never had any trouble getting in and out of the facility. The place was very clean, inviting, and I always felt safe. The lady that helped me sign up at the beginning was awesome!Cons: The price. In the 5 years that I rented the space, the cost ballooned by around 50%. I understand that climate-controlled facilities command a certain price but once CubeSmart purchased the business the price started going up. (It was some other company when I first started renting).

Adam was horrible. No customer service skills and rather short and rude

Adam was very nice to work with. Just needed a bigger unit.

Rate increases every year

Overall, very easy to run a storage unit. Autopay is a much appreciated feature. The only reason I knocked off a star was because there is a mandatory lock purchase, but you cannot return it and get that money back. There should be some kind of a credit system.