I did not have the best experience with the manager or district manager of the location of my storage unit. I checked out of my storage unit less than 10 days after my payment went through for the entire month on 24 April.Once I checked out on Sunday, May 3, I was not giving a prorated amount back to my card for the additional days that I did not occupy the unit.The manager and district manager both told me that Cubesmart does not prorate, and there was nothing that they could do for meHighly disappointed in the customer service.
Verified User
•
May 6, 2026
5.0/5
5.0/5
Megan Smith and Heather are a fantastic team and together their excellent level of customer service is why we would recommend.
Verified User
•
Apr 20, 2026
4.0/5
4.0/5
.
Verified User
•
Apr 19, 2026
5.0/5
5.0/5
No issues great customer service
Verified User
•
Apr 3, 2026
4.0/5
4.0/5
Storage was simple and efficient. Gate unlocking required code since the app was not working.
Verified User
•
Apr 1, 2026
5.0/5
5.0/5
Awesome staff! Location and hours.
Verified User
•
Mar 24, 2026
3.0/5
3.0/5
Convenience
Verified User
•
Feb 26, 2026
2.0/5
2.0/5
Property and service are fine. Price increase within 60 days was ridiculous.
I did not have the best experience with the manager or district manager of the location of my storage unit. I checked out of my storage unit less than 10 days after my payment went through for the entire month on 24 April.Once I checked out on Sunday, May 3, I was not giving a prorated amount back to my card for the additional days that I did not occupy the unit.The manager and district manager both told me that Cubesmart does not prorate, and there was nothing that they could do for meHighly disappointed in the customer service.
Verified User
•
May 6, 2026
5.0/5
5.0/5
Megan Smith and Heather are a fantastic team and together their excellent level of customer service is why we would recommend.
Verified User
•
Apr 20, 2026
4.0/5
4.0/5
.
Verified User
•
Apr 19, 2026
5.0/5
5.0/5
No issues great customer service
Verified User
•
Apr 3, 2026
4.0/5
4.0/5
Storage was simple and efficient. Gate unlocking required code since the app was not working.
Verified User
•
Apr 1, 2026
5.0/5
5.0/5
Awesome staff! Location and hours.
Verified User
•
Mar 24, 2026
3.0/5
3.0/5
Convenience
Verified User
•
Feb 26, 2026
2.0/5
2.0/5
Property and service are fine. Price increase within 60 days was ridiculous.