The lock on our unit was tampered with, within a few weeks of moving in. We had to get bolt cutters to get it off, it was so mangled. Fortunately whoever did it did not take anything but obvious security was nonexistent. We reported this and showed pictures to the site manager, who shrugged and could have cared less.The facility is hard to access with very low clearance for a truck.We had two major prices increases during our storage period, one almost immediately after moving in. This amounted to bait and switch (no warning and no original description of the original rate as a promotion, temporary, or similar). The second one was nearly 40% and ridiculous. That was the end.

Kiomi was extremely pleasant and professional. She managed to expectations well and had great communication and follow up.

Easy in easy out

Facility was at a convenient location, clean and climate controlled.

Good management return time responses

The staff at the Woodmont Ave location in Bethesda, MD, is helpful and responsive. We had to get storage space very quickly and they made it a pleasant process. The ability to promptly get storage is effortless, and the facility is immaculate. Highly recommended.

First and foremost, Keomi (sp?) - she's great. I wanted a certain size in a certain timeline - and she found it for me! Great customer service - and just such a nice person!Second, living in downtown Bethesda myself, the convenience can't be beat.It's new, clean, well maintained - great!

clean, new, well maintainedI would warn them that you pay a premium for it being in downtown Bethesda, but the convenience is terrificGreat staff

The Online offering were easy to use - location perfect - Staff excellent - Keome Brooks is a rock star

office staff very helpful, facility well-locagted in Bethesda-easy ingress/egresss, sotarge space clean and very adequate