Easy to dry up

My items were ruined by rodents. I had dead rats in my storage and I found feces in everything I owned. Every been clothing family items. All my things are ruined. I’ll never get my baby clothes back or my grandmothers things the rats ripped every bag and every bun they got into. Management named Kasey said they were aware of the situation and knew people brang food and lived in their storage units. And admitted the rats are not taking the poison. I begged to differ since they’re were dead ones in my unit.

There are mice droppings in the new unit and it’s disgusting. This is after I moved from my other unit, on the same floor, also with a mouse problem. They didn’t even clean out the new unit before renting it out.

There are mice droppings in my previous unit and the new one they moved me into. I’m currently not able to switch units because of this filth.

I like how easily accessible everything is. When I was moving, Tanya was super helpful throughout my process. I called multiple times and each time she delivered kind and helpful solutions.She left a rolling cart in a locker for me to use. I will say, at another place I used previously, they leave them in the common area for people to use after they use their code to get inside. I understand if this place puts them away to prevent theft but having a place for people to get them from will be helpful. Even if they need an additional code and will get fined if they don’t put them carts back. Also, after hours, the bathrooms were locked. So that was also an issue while moving.I still give it a 9 out of 10 because I was amazed by Tanya’s customer support as well as how useful and easy it is to navigate the facility.I would definitely consider using this place again. My friends who helped me moved also mentioned the facility was much better than the ones they used when they moved in.

Elevator issue when moving

Last time I had rats and did not know they got into my things

Very professional customer service.

Can’t believe almost double the rent about a year. And you can’t find any parking spots at working hours from Monday to Friday. Don’t recommend anyone to get storage here.

Elevators dont stay open long enough to put your things on