I had the pleasure of meeting with Office Manager, Priscilla. She thoroughly identified various options for storage. She not only provided me with a Map of the Facility but also conducted a tour, identifying the most efficient routing to my rental. She was very customer friendly and made me feel welcomed and confident in my selection of CUBESMART. Based on the location, storage options available, and interaction with Ms. Priscilla, it is my pleasure to recommend CUBESMART to friends, family or anyone looking for a quality storage facility.

I’m giving this rating specifically because of the Narragansett location. I’ve had multiple negative experiences with the staff, and the fees feel never-ending. It honestly seems like every few months the rates go up, and corporate has zero interest in negotiating or working with customers.The first issue happened when I forgot to update my card on file and had also changed my phone number. That situation was on me, and I understood that. The fees added up to over $300, which I paid without arguing because I accepted responsibility.The second time is where things became unacceptable. I updated my payment method, corrected my phone number, and double-checked my email. I was under the impression my bill was being paid after switching cards. Then, not even a week before my unit was set to go to auction, I received a call saying I had an outstanding balance from the last 2–3 months.I was told they had been trying to contact me, which made no sense. I had zero emails, zero voicemails, and only a single phone call during that entire period. When I tried calling back, no one answered. I was forced to show up in person and pay a pile of fees that could have easily been avoided with proper communication.There was no customer service, no sympathy, and no willingness to take accountability—just “pay or lose your unit.” Between the attitude of the staff and the constant, unexplained fees, this location has been nothing but frustrating. I would not recommend doing business here unless you’re prepared to constantly monitor your account and fight unnecessary charges.

It was a really good experience.

Good communication when I had questions.

I was double charged for a storage unit. I’m waiting for a response back from them now

Absolutely pleasant experience throughout

Price is more than 4x what it was when I first got the unit. Also, no one is ever around at the desk. But the locker has been secure and safe for the time I've had it.

It was easy to move into a bigger unit. SuperNice staff and willing to help.

Easy to check in, get in and out, and clean facility

The only person that deserves a 10 is Priscilla, the branch manager. Very nice, understanding, and supportive!!cubesmart treated us like trash. Took advantage of us and increased our rate multiple times in one year. Goodbye!!Never coming back!