Mack was very helpful, kind and caring.Prices were a little scamish with the half off but other fees added.
Verified User
•
Jun 20, 2026
5.0/5
5.0/5
The storage is very clean staff very friendly and helpful
Verified User
•
Jun 16, 2026
1.0/5
1.0/5
1. WAY too hot for ‘climate controlled’. i feel i was conned!!! i PAID for climate controlled for a reason!!2. NO carts available for move in. had to BUY one. Faslsw advertising
Verified User
•
Jun 13, 2026
5.0/5
5.0/5
Very clean
Verified User
•
Jun 12, 2026
1.0/5
1.0/5
You kept raising the rent to the point where it no longer made sense to stay. I found parking for my camper elsewhere for significantly less.
Verified User
•
Jun 10, 2026
5.0/5
5.0/5
Location,very accessible and always clean.Staff was great as well.
Verified User
•
Jun 8, 2026
3.0/5
3.0/5
Prices for the exact same unit size (side by side) are not always quoted at the same rate. I have been a customer for several years and my rental fee has increased too many times.
Verified User
•
Jun 5, 2026
4.0/5
4.0/5
It was convenient and local to us.
Verified User
•
May 18, 2026
3.0/5
3.0/5
The location is clean and orderly but the communication about operating hours is very poor. I accessed the facility one night at minutes to 10:00pm without any issue or warning. Unbeknownst to me, the facility locked down totally, again I say TOTALLY, when the clock struck 10:00pm. When I was done about 15 minutes later, I was trapped inside the facility with NO WAY TO GET OUT. I called two of CubeSmart's customer service lines but all they are are sales, zero service, so I was still locked in against my will. I had to call 911 and waste a taxpayer-paid service to have a police officer with better thins to do show up and enter a code to let me out. This alone may prevent me from recommending CUbeSmart in the future. An otherwise great experience has been spoiled with this poorest way of handling inadvertent customer visits beyond closing time. You should step up your communications efforts to include warnings and to provide alternatives that do not include tying up 911 resources this way. Supremely poor handling and worse service under the circumstances.
Mack was very helpful, kind and caring.Prices were a little scamish with the half off but other fees added.
Verified User
•
Jun 20, 2026
5.0/5
5.0/5
The storage is very clean staff very friendly and helpful
Verified User
•
Jun 16, 2026
1.0/5
1.0/5
1. WAY too hot for ‘climate controlled’. i feel i was conned!!! i PAID for climate controlled for a reason!!2. NO carts available for move in. had to BUY one. Faslsw advertising
Verified User
•
Jun 13, 2026
5.0/5
5.0/5
Very clean
Verified User
•
Jun 12, 2026
1.0/5
1.0/5
You kept raising the rent to the point where it no longer made sense to stay. I found parking for my camper elsewhere for significantly less.
Verified User
•
Jun 10, 2026
5.0/5
5.0/5
Location,very accessible and always clean.Staff was great as well.
Verified User
•
Jun 8, 2026
3.0/5
3.0/5
Prices for the exact same unit size (side by side) are not always quoted at the same rate. I have been a customer for several years and my rental fee has increased too many times.
Verified User
•
Jun 5, 2026
4.0/5
4.0/5
It was convenient and local to us.
Verified User
•
May 18, 2026
3.0/5
3.0/5
The location is clean and orderly but the communication about operating hours is very poor. I accessed the facility one night at minutes to 10:00pm without any issue or warning. Unbeknownst to me, the facility locked down totally, again I say TOTALLY, when the clock struck 10:00pm. When I was done about 15 minutes later, I was trapped inside the facility with NO WAY TO GET OUT. I called two of CubeSmart's customer service lines but all they are are sales, zero service, so I was still locked in against my will. I had to call 911 and waste a taxpayer-paid service to have a police officer with better thins to do show up and enter a code to let me out. This alone may prevent me from recommending CUbeSmart in the future. An otherwise great experience has been spoiled with this poorest way of handling inadvertent customer visits beyond closing time. You should step up your communications efforts to include warnings and to provide alternatives that do not include tying up 911 resources this way. Supremely poor handling and worse service under the circumstances.