Everything is good

The AC is not enough.

Cleanliness & the security of the facility.Staff is accommodating.

Rented with Cubesmart before

You do not appreciate customers who are already at your facilityYou do nothing to keep them and they have to look elsewhere for better deals

When I 1st joined this storage facility, I was really happy with it. The facility is clean, the unit I had was a great unit. The problem is, from the 1st day I moved in, the light in my unit never worked. The unit is in a part of the facility that is extremely dark, regardless of if you are there in the daytime. Every time I am in the unit, I’m using a flashlight to look around. I told the front desk staff, on 3-4 different occasions about this problem. I was given different answers each time. That they couldn’t go in my unit to fix it without me being there, yet, when they told me someone would be reaching out to me to coordinate a time to meet me to let them in, I never got those calls. And each time I told them, they never resolved my issue. I felt neglected as a customer. I had to leave this facility becuase my concerns had gone unnoticed. I owned this unit from July to October, and not once did my concerns get taken care of.

CubeSmart was a great choice — the facility was very clean, the staff were friendly and helpful, and the location was super convenient. Highly recommend!

I love the service. They provide to the customer.They are knowledgeable and they have patient and explain everything to you.

Temperature control.

Mike (Michael) and Wendy are professional, friendly and knowledgeable. They typically answer the phone, however if they are showing a unit or assisting a customer, they quickly return calls. We have used this location for over 15 years, during which time we had to increase the unit size twice and recently downsized. We have never even considered a different site. The location is always clean and all elevators and gates are in working order.