This was one of the worst storage experiences I’ve had, and I’ve used multiple facilities around Columbus.My unit was in the basement, which consistently had bugs and a strong mildew smell. It never felt clean or secure, and honestly felt unsafe at times. The elevator was also unreliable—working maybe half the time—which meant I often had to use the stairs while carrying items. Those stairwells were not well maintained and felt like something out of a horror scene.On top of that, there were continuous rent increases with no visible improvements to the facility. It’s frustrating to pay more while conditions stay the same or get worse.Since leaving, I moved to Tri Village Storage just a few minutes away, and the difference is night and day—clean, secure, and excellent customer service. I only wish I had gone there from the beginning.Also, having only a couple carts available for residents is extremely inconvenient and should be addressed.

Elevator is totally inadequate, employees take up all the parking, facility is filthy dirty.

I haven't had any bad experiences with them as of yet.

The building is unsafe and running with homeless people. The theft and crumbs is rampant. The elevator has injured people and the company and manager were very unhelpful. The elevators have been down constantly and when initially went to move out from the 4th floor I was told even though the elevator was out I could have used the stairs and would be charged another month.

Over the many years I’ve had units in this building, there have been problems. At one point the bathrooms were taken away (outside of the office bathroom during office hours) which made things really inconvenient for moves that took a long time, 24 hour access was removed, the dumpster was removed, and at one period of time, carts weren’t made available. My unit was broken into and I was not informed. The unit was flooded at some point and there was mold growing in all my belongings. When I called about the break in and the flooding, I was met with less than pleasant or understanding response. On top of all this, the rent increase each year despite these issues, feels unreasonable for the service provided.

The price goes up every 6 months.

Filthy and nasty and dirty outside and inside

When elevators werent working on move in day, the solution was very helpful. Great customer service and i really appreciated keeping the price of my original unit but having the first floor temperature controlled unit. Kind smiling people in the office. Well-spoken people on the phone, not robots!

The cubesmart on chestnut street is disgusting and a horrible representation of what a business should be,

Elevator is constantly broken. Very hard using stairs. Freight elevator is totally boarded off. Stairwell is used as a bathroom. People are living in their units and urinating in the stairwell. No carts or Dollies. Lights shutoff constantly and put you in the pitch dark when accessing your unit.