Never had any issues with my storage unit, or getting access. The staff has always been extremely nice. The hours of which I am able to access my unit is extremely fair and helpful when I have a busy schedule.

lisa does good work

I had a great experience the past almost four months that rented a storage unit.

Ok

Great customer service. Units let rain and and debris in.

The climate controlled units building has a strong and continuous smell of dead rats. During my time emptying the unit, a medium size rat, stopped by to say hello. The unit 296 was leaking water, and some of my documents got damaged, as well as some wood furniture. If the items are stored in a climate controlled unit, costing way more that an external unit, the environment and conditions of the item stored shall be a lot better than what I found in mine.

Surprised charges at time of rental. Lisa failed to communicate clearly the insurance charges ahead of time when asked via email.

I had a good experience overall. If someone happens to ask me about a good storage company I'd definitely recommend you all.

Customer service is great, price is great. Security of unit and clean, not that great.

Misrepresented safety of units. Contents of climate controlled units were covered with mold & mildew, including $10,000 Oriental rug damaged beyond repair from moisture, plus rats, rats' nests and feces.Had Cube Smart/Safe Smart insurance which denied responsibility for rats, mold, or mildew, despite advertising stating --Cube Smart provides "Peace of mind knowing your items are being stored with care” and “At Cube Smart, we provide a variety of climate-controlled storage units to keep your items in their best shape.”Rates tripled in three years.Staff stated rats, mildew, mold were not their problem!Unscrupulous company! Will not take responsibility for damage & loss--their insurance "doesn't cover that"