Cube Smart advertised the advantages of "climate controlled" storage, but did not provide it as evidenced by mold and mildew on many item in the unit. In addition, rat nests and feces were in the unit. Manager admitted she was aware of rats but "it's not our fault because people leave food in their units." There is a rule against that, but no efforts are made to enforce it. Certainly not MY fault that mold, mildew, and rats lived in my unit! No efforts by Cube Smart to help with the issue; indeed, I was told, "you are responsible for getting this out of the unit." Professional movers would not put any contaminated items on their truck. I am now stuck trying to find anyone to empty this unhealthy, dirty unit."0" score because I would not subject anyone to such broken promises, unprofessionalism and arrogance.In addition, while aware of rats and choosing not to notify the customers, Cube Smart tripled my rent! Why would anyone deal with this company?

The staff is very knowledgeable of the storage needs of people who are in transition and need clean and safe premises to store their belongings. The administration of the CubeSmart facility on Morse Road is professional and able to consider the customer in many situations.

Nothing

I have never had one complaint I was with you and that storage for almost 30 years when I got it it was clean and I sure hope I left it clean. You employees are friendly, knowledgeable, and very very kind. Thank you for such outstanding. Excellent employees.. furniture.

The customer service representatives were very friendly and very empathetic to my needs. They're also very fast and getting my unit the same day and within less than a half an hour.

Great service

N/a

I think that over the years the Facility has started to become neglected. Gutters needed repaired, storage units were rodent infested. Service wasn't prompt. Doors wouldn't stay up or the inner lining fell apart

Very big and clean . Very professional..

I had problems with my unit from the start. The manager had left an hour prior to listed closing and was unable to assist me with the initial locker problems.When I returned a few months later to clean out my locker, I found that I was not e-mailed a confirmation of any kind when moved to a new locker. By some miracle there was a physical staffer present, they were sassy and unhelpful. The staff told me to check my e-mail, and we went through every e-mail from cube smart together because they didn't believe I never got the new access code. They gave up and pointed at a payment receipt and said this is the new gate code...only to find it wasn't...at all.The phone customer service was mostly great. Overall I didn't enjoy the problems I encountered.