The rate increase is ridiculous when you’re offering cheaper to new customersYou would think you would want to keep customers

The office manager and the price

Upon obtaining price and conditions of the rental unit with representative I was not given total information. When I decided to accept offer and returned to finalize contract, it included additional charges for insurance and a padlock which I was not informed initially. I had my own padlock. The one sold to me only had two keys which could not be very easy duplicated - I suspect CubeSmart has pass keys for these type of locks. Later, there was a pipe burst from a freeze and water entered my unit. The representative did notify me and provided information on making contact with the insurance company. However, that was one sorry company or it employed very incompetent representatives - failure to communicate with a sensible time frame or neglected returning messages left on their phones. They were also very inconsiderate. They wanted everything that was damaged in storage itemized and its cost. I could not inventory a fully pact storage never the less get to the damaged goods. I gave up on filing and took the loss. And to top it off, upon emptying the storage and clean it to close the contract, I discovered excess rat droppings - I have not yet inspected any of my boxes or furniture for possible damages - again will take the loss. Overall, I was satisfied with the convenience security access to the unit and the adequate night lighting. However, I heard from other customers that there had been some break-ins in other units - I cannot substantiate this information.

Cheaper and better storage unit and the ceiling is ont falling in

The rates are always changing.

Cubesmart increased my fees 135% over a 3 year window after buying the facility from an independent. I understand corporate profits but this wasn’t reasonable. I asked about a slight discount for paying a year in advance and was declined. I’d been at that facility for 13 years.

Great customer service

Bullshit rate hikes and needing insurance for paid off boat. Fuck u people

Way too expensive!

Another greedy ass corporation overcharging people that have been long term customers.